NHTSA Complaint #11627176 — 2010 CHEVROLET EQUINOX

The contact owns a 2010 Chevrolet Equinox. The contact stated while driving 35 MPH, the vehicle unintendedly accelerated to approximately 75 MPH. The contact stated that upon depressing the brake pedal, the vehicle failed to respond as needed. The vehicle stalled, and the contact was able to pull to the side of the road. The contact stated that the vehicle failed to restart and was towed to the dealer it was purchased from. The dealer informed the contact that there was no oil in the vehicle even though an oil change had been performed on the vehicle. The dealer replaced the upper part of the engine; however, the failure recurred while driving. The contact stated while driving 65 MPH, the vehicle started shuddering, made abnormal sounds and stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower part of the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for the VIN to be added in an unknown related recall. The failure mileage was approximately 150,000.