NHTSA Complaint #11075050 — 2015 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11075050
Vehicle	2015 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	November 21, 2017
Date Filed	February 26, 2018
Mileage	40,343 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

MY CAR HAD 40,343 MILES AND WAS IN GREAT CONDITION. ON NOVEMBER 19, 2017 MY CAR WOULDN'T START AND HAD THE BRAKE LIGHT ON (WHICH THE BRAKE WASN'T ON), CHECK ENGINE LIGHT ON, OFF ROAD LIGHT ON, AND BATTERY LOW LIGHT ON. I CHARGED MY BATTERY AND TOOK IT FOR A TEST DRIVE. THE CHECK ENGINE LIGHT CAME OFF AND BREAK LIGHT BUT THE OTHERS WERE STILL ON. THE CAR WAS DRIVING FINE. THE NEXT DAY I WENT TO START MY CAR AND IT STARTED BUT WAS ACTING AWFUL. IT WAS GIVING ME RESISTANCE TO CHANGE GEAR, IT FELT LIKE THE BRAKE WAS ON EVEN THOUGH IT WASN'T, AND IT WAS SCARY TO DRIVE IT. I TOOK IT INTO THE SHOP. THEY SAID THE COMPUTER WASN'T READING ANYTHING CORRECTLY AND THEY HOPE THAT PUTTING A NEW BATTERY WILL HELP EVERYTHING GO BACK TO NORMAL. THEY CHANGED IT AND IT DIDN'T WORK. THEY SAID THE ECU AND TCM CONFIGURATION WAS MISMATCHED AND NEEDED TO BE REPLACED. I DON'T THINK A CAR THAT ONLY HAS 40K MILES SHOULD HAVE ISSUES WITH ITS COMPUTER LIKE I DID. I SPENT $1720.61 TO FIX IT AND I'M NOT HAPPY WITH THIS SITUATION

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