NHTSA Complaint #11072764 — 2013 FORD EXPLORER

SO, IT WAS -17 DEGREES THE OTHER DAY IN MINNESOTA AND WE PACKED OUR CAR TO LEAVE TOWN. WENT TO START THE VEHICLE AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. ALONG WITH SERVICE ADV. TRAC FAILURE AND TERRAIN MANAGEMENT SYSTEM FAULT. THIS IS NOT THE FIRST TIME IT HAS HAPPENED, IT HAS HAPPENED THREE OR FOUR TIMES. EXCEPT USUALLY WE CAN SHUT THE CAR OFF AND THEN RESTART IT AND "WALLA" IT WORKS FINE. EXCEPT THIS TIME:( (SAD FACE)! I WAS A LITTLE WORRIED ABOUT DRIVING IT TO THE FORD DEALER IN ORDER TO HAVE IT CHECKED OUT HOWEVER LIFE GOES ON (I'M EX MILITARY). THE WIFE DROVE THE F350 I DROVE THE EXPLORER. WE "FIST BUMPED" SHE WISHED ME LUCK AND WE DROVE 12 MILES WITHOUT KILLING ANYONE. YIPPEE . $47.48 LATER THEY TOLD ME THE COMPUTER IS READING BLA BLA BLA.. DOLLAR SIGNS ARE GOING THROUGH MY HEAD. ($1910.42) IS THE ESTIMATE. HMMM... IM THINKING MAYBE THERE IS A RECALL ON THIS. I FOUND THE RECALL!!! SO I THOUGHT! MY CAR WAS A FEW MONTHS TO NEW??? (WHAT THE) WELL, THAT DOESN'T MAKE SENSE OR (CENTS) (IT DOES FOR FORD) I CONTACT THE NHTSA AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE SO I DONT HAVE TO PAY FOR THIS OUT OF MY POCKET. I EXPLAINED THE PROBLEM TO THE FORD CONSUMER AND TOLD HER THAT WE NEED TO DRIVE THIS CAR IF FORD CANT RESOLVE THE ISSUE. THE GIRL ON THE OTHER END BLESS HER HEART, TOLD ME WE WILL JUST HAVE TO DRIVE IT THE WAY IT IS. WHAT??? I DON"T THINK SHE UNDERSTOOD THE PROBLEM AT HAND! WHAT IF THE STEERING KICKS IN AT 60 MILES AN HOUR? (UMM NOT GOOD)!!! IM HOPING FORD READS THIS BLOG AND UNDERSTANDS THE PROBLEM. PLEASE GIVE ME STRENGTH TO DRIVE THIS CAR AND THE REFLEXES IT MAY TAKE TO AVOID AN ACCIDENT. THANKS FOR NOTHING AT THE MOMENT FORD. I DO BELIEVE IN YOU!!