NHTSA Complaint #11072662 — 2008 CHEVROLET IMPALA UNKNOWN OR OTHER

Complaint Details

ODI Number	11072662
Vehicle	2008 CHEVROLET IMPALA
Component	UNKNOWN OR OTHER
Date of Incident	January 2, 2017
Date Filed	February 13, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

BACK DOOR LOCKS WILL NOT OPEN FROM OUTSIDE OF VEHICLE WITH KEY FOB OR WITH INSIDE POWER LOCKS, (NO OUTSIDE KEY ENTRY LOCKS IN BACK DOORS) THEY REMAIN LOCKED AT ALL TIMES AND MY GRANDCHILD MUST CLIMB OVER FRONT SEAT TO GET IN THE BACK OF VEHICLE AND VICE A VERSA TO GET OUT. IF ACCIDENT OCCURS, FIRE STARTS BABY OR CHILD COULD NOT GET OUT!! I HAVE COMPLAINED TO CHEVY THEY WILL NOT DO ANYTHING ABOUT IT. I HAVE READ OTHER COMPLAINTS THAT ALL FOUR DOOR LOCKS MAY GO AT SOME POINT. THIS IS A DEFECT AND SHOULD BE A RECALL. CHEVY WANTS HUNDREDS OF DOLLARS (EACH DOOR LOCK)TO HAVE THEM FIXED. I HAVE NEVER HAD A VEHICLE THAT THIS HAS HAPPENED TO IN 41 YEARS OF DRIVING. I HAVE HURT MY OWN BACK TRYING TO REACH TO THE BACK SEAT FROM THE FRONT ONLY. IT STARTED WITH ONE LOCK A FEW YEARS AGO AND THEN THE SECOND ONE STARTED. PLEASE HELP!

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