NHTSA Complaint #11071911 — 2010 CHEVROLET EQUINOX

INTERMITTENT LOSS OF SYSTEM HEAT. BLOWER WORKS BUT BLOWS FRIGID AIR INTO CABIN AND ONTO WINDSHIELD CAUSING FROSTING AND SAFETY ISSUE. CONTROLS DO NOT WORK TO CORRECT ISSUE. ACTUATOR DOORS EITHER DON'T MOVE OR MOVE RANDOMLY. NO CHANGE IN BLOWER AIR. AIR TEMP FEELS LIKE BELOW ZERO. NO WARNING OF CHANGE FROM HOT TO COLD AIR. VEHICLE CAN BE STATIONARY, IN MOTION, HIGHWAY SPEEDS, SIDE STREET SPEEDS, TURNING, STRAIGHT, IT DOESN'T MATTER. IN GOING TO DESTINATION HEAT STOPPED AND COLD AIR BLEW. THIS HAS BEEN A RECURRING ISSUE FOR ABOUT 2 YEARS. DEALER SAYS NOT CODING OR STORING CODES. MAIN COMPUTER DOESN'T SENSE THE PROBLEM. ACTUATORS RECALIBRATED ON FRIDAY, IT REOCCURRED ON SATURDAY. THERE IS A RECALL ON THE CONTROL SYSTEM BRAIN BUT DEALER UNWILLING TO DO REPAIRS. 2010 AND 2011 WERE THE WORST YEARS FOR ISSUES IN THESE VEHICLES. MANY COMPLAINTS OF THE SAME ISSUES. DEALER SAYS THEY CAN'T FIX IT IF IT DOESN'T DISPLAY CODES ACCORDING TO MY ALMOST $4000 WARRANTY SERVICE CONTRACT. I LOVE MY EQUINOX BUT I NEED IT FIXED AND WORKING. BROUGHT IT INTO DEALER ON FRIDAY, INTAKE PERSON ACTUALLY FELT THE FRIGID AIR COMING FROM BLOWER. NO AMOUNT OF FLIPPING SWITCHES, TURNING KNOBS OR PUSHING BUTTONS CORRECT THIS ISSUE. STILL THEY DON'T FIX IT BECAUSE OF NO CODES. I SAY MAIN COMPUTER IS MALFUNCTIONING BECAUSE IT DOESN'T SENSE THE PROBLEM THEREFORE IT DOESN'T SHOW CODES. DEALER ADMITS THERE IS AN ISSUE, JUST DON'T KNOW WHAT IT IS. ON A PERSONAL NOTE, I AM A CANCER SURVIVOR AND HAVE MANY MEDICAL ISSUES, I ALSO TRANSPORT YOUNG CHILDREN IN MY VEHICLE. THIS ISSUE IS A HEALTH HAZARD TO MYSELF AND THEM.