NHTSA Complaint #11067288 — 2013 BMW 328I

WHILE DRIVING ON A FREEWAY, I GET THIS WARNING ON THE DASHBOARD "DRIVE MODERATELY, INCREASED STEERING EFFORT REQUIRED. CONSULT SERVICE CENTER." THE STEERING WAS VERY TOUGH TO ROTATE AND IT CREATED PANIC. I PULLED TO THE NEAREST PARKING LOT AND STOPPED. AFTER A COUPLE OF HOURS, THE STEERING WAS MORE MANAGEABLE. I DECIDED TO DRIVE TO BMW DEALER FOR DIAGNOSTIC AND REPAIR OF THE CAR. AFTER A DAY OF TESTING, THE DEALER CAME BACK SUGGESTING THE CAR NEEDS A SOFTWARE UPDATE AND WILL COST 600 USD. I WAS VERY SURPRISED THAT THE SOFTWARE UPDATE SHOULD HAVE BEEN A RECALL INSTEAD OF CHARGING AS IF IT IS A FEATURE. I WOULD REQUEST NHTSA TO LOOK INTO THE MATTER AND MAKE BMW RESPONSIBLE FOR SUCH MISTAKES INSTEAD OF CONSUMER PAYING. I COULD HAVE BEEN IN AN ACCIDENT ON THE FREEWAY FOR A SOFTWARE BUG WHICH BMW CREATED. IF THIS IS HOW BMW INTENDS TO MAKE MONEY OF SERVICE, IT IS A SERIOUS CORRUPTION AND SHOULD BE INVESTIGATED. LET ME KNOW IF YOU IF YOU NEED ANY FURTHER INFORMATION TO MAKE A CASE OR TEST THE CAR. ## VIN PASSED ## 2013 ##