NHTSA Complaint #11065947 — 2013 FORD EXPLORER

DEADLY CONSEQUENCE INVOLVING POWER STEERING IN FORD EXPLORERS. THIS IS A "KNOWN ISSUE" THAT FORD CONTINUES TO HAVE ISSUES WITH. THE STEERING GOES OUT UNEXPECTEDLY, MAKES AWFUL NOISES AND MAKES IT HARD TO TURN. FORD HAD A RECALL ON THIS BUT MANY FOLKS CONTINUE TO HAVE ISSUES WITH POWER STEERING GOING OUT WHICH COULD LEAD TO SERIOUS EVENTS AND/OR TRAGEDY ON HIGHWAYS. FORD CUSTOMER SERVICE IS TRAINED TO TELL CUSTOMERS THAT ITS THEIR RESPONSIBILITY TO PAY THE $2,000 TO FIX IT. I AM FULLY CAPABLE AND OK WITH PAYING FOR CAR REPAIRS FROM WEAR AND TEAR BUT I DONT THINK POWER STEERING GOING OUT IN THOUSANDS OF CARS, MANY WITH MILES WELL BELOW 60,000 SHOULD HAVE THIS PROBLEM! FORD KEEPS HAVING TO UPGRADE THEIR SYSTEMS AND SOFTWARE BECAUSE THIS PART IS PROBLEMATIC. AT LEAST THEY COULD OFFER TO PAY FOR THE PART OR LABOR BUT IT IS EASIER FOR THEM TO HAVE THE NHTSA FORCE THEM TO DO IT THAN TO DO IT VOLUNTARILY. THUS, THEIR CUSTOMERS ARE LEFT HOLDING THE BAG. DISAPPOINTING.