NHTSA Complaint #11065426 — 2017 MAZDA CX-5

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11065426
Vehicle	2017 MAZDA CX-5
Component	STRUCTURE:BODY
Date of Incident	December 22, 2017
Date Filed	January 27, 2018
Mileage	2,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THERE IS A DEFECT IN THE RED SOUL CRYSTAL METALLIC PAINT. THE PAINT ON MY CAR IS CHIPPING OFF DOWN TO THE METAL. THE MARKS ARE ALL OVER MY CAR AND I HAVE OWNED THIS CAR LESS THAN 2 MONTHS. IF YOU BARELY TOUCH IT ON SOMETHING THE PAINT CHIPS OFF AND MAZDA IS CLAIMING THERE IS NOTHING WRONG AND IT IS JUST FROM ROAD DEBRIS. MY CAR HAS METAL EXPOSED ALL OVER THE CAR WHICH MEANS IT WILL RUST. MAZDA SAID I NEED TO TAKE IT TO A BODY SHOP AND TAKE CAR OF IT ON MY OWN. THEY CHANGER $595 FOR THIS COLOR AND THEN WANT ME TO PAY EVEN MORE TO HAVE A FULL BODY REPAINT AND TO GET THE PROPER PROTECTION FOR IT. I SHOULD HAVE TO DO THAT FOR A BRAND NEW CAR. THERE IS ONLY ONE TIME I KNOW EXACTLY WHEN/ WHERE IT CAME FROM. THERE IS A SCRATCH ON MY PASSENGER DOOR THAT HAPPENED WHEN I WAS OPENING MY DOOR IN A GARAGE. IT BARELY TOUCHED SOMETHING AND IT IS IS SCRATCHED ALL THE WAY DOWN TO THE METAL.

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