NHTSA Complaint #11065336 — 2007 MERCEDES-BENZ E350

WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE ENGINE SUDDENLY LOST POWER, MAKING THE VEHICLE DIFFICULT TO CONTROL WHILE NAVIGATING TO THE SHOULDER. THE ENGINE THEN STALLED AND WOULD NOT START. VEHICLE WAS TOWED 120 MILES TO NEAREST DEALER WHERE THEY REPLACED THE FUEL PUMP AND RELATED PARTS, WHICH FIXED THE PROBLEM, INCLUDING THE FOLLOWING: ABOUT TWO WEEKS PRIOR TO THIS, ANOTHER DEALERSHIP HAD WORKED ON THE CAR DUE TO INTERMITTENT DIFFICULT STARTING. THEY WERE UNABLE TO DUPLICATE THE PROBLEM, BUT DID REPLACE FUEL FILTER AND RELATED PARTS. ALL REPAIRS WERE OUT OUT OF POCKET EXPENSES. SINCE THEN, MERCEDES-BENZ SENT A LETTER NOTIFYING THAT THE WARRANTY HAD BEEN EXTENDED ON FUEL TANK COMPONENTS. THE LETTER INCLUDED INSTRUCTIONS ON HOW TO PLACE A CLAIM FOR PRIOR EXPENSES THAT ARE NOW COVERED UNDER THIS EXTENDED WARRANTY. A CLAIM FOR REIMBURSEMENT OF THE REPAIR CHARGES INCURRED AT BOTH DEALERSHIPS WAS SUBMITTED TO MERCEDES. MERCEDES SUBSEQUENTLY APPROVED THE CLAIM, AND I RECEIVED REIMBURSEMENT FOR THE WORK DONE AT THE FIRST DEALERSHIP. WHEN I APPROACHED THE SECOND DEALERSHIP FOR REIMBURSEMENT FOR THE WORK THAT ACTUALLY FIXED THE CAR, THEY DENIED MY CLAIM, EVEN THOUGH MY CLAIM WAS ALREADY APPROVED BY MERCEDES. AFTER MANY EMAIL COMMUNICATIONS, THE CUSTOMER SERVICE REPRESENTATIVE SENT A FINAL LETTER ON DECEMBER, 2017 DECLARING THE CASE CLOSED. LOOKING FORWARD TO ANY HELP YOU CAN PROVIDE IN THIS MATTER.