NHTSA Complaint #11064934 — 2014 RAM PROMASTER

WHEN WE DROVE 2014 RAM PROMASTER OFF THE LOT THE "CHECK BACK DOOR" LIGHT WAS ON AND BACK DOOR WOULD NOT LATCH PROPERLY. DEALER ORDERED NEW LATCH AND REPLACED IT TWICE, BUT DOOR STILL DOES NOT ALWAYS LATCH. AT APPROXIMATELY 15K MILES, CHECK ENGINE LIGHT WENT ON AND 2014 RAM PROMASTER WENT INTO LIMP MODE. TOOK TO DEALER (TATE CHRYSLER JEEP DODGE, 5629 BUCKEYSTOWN PIKE, FREDERICK, MD), WHERE THROTTLE POSITION SENSOR WAS REPLACED, BUT THIS DID NOT FIX PROBLEM. CONTINUED TO HAVE PROBLEM WITH ENGINE LIGHT/LIMP MODE. WHILE IN LIMP MODE, RPMS DID NOT DROP BELOW 1500, MAKING STOPPING AND CONTROL OF VEHICLE DIFFICULT, AND VEHICLE WOULD NOT TRAVEL ABOVE 45 MPH, MAKING HIGHWAY TRAVEL DANGEROUS. THE SECOND TIME WE TOOK IT TO THE DEALER, THEY REPLACED THE MAIN COMPUTER/PCM, BUT SERVICE MANAGER ADVISED US, "I WOULDN'T TAKE THIS VAN ON LONG TRIPS", AS HE STILL WASN'T SURE THEY FIXED THE PROBLEM, OR THAT IT WAS SAFE TO DRIVE. AT APPROXIMATELY 16K MILES, WE HEARD A LOUD NOISE IN THE ENGINE, TOOK VAN BACK TO DEALER (TATE CHRYSLER JEEP DODGE OF FREDERICK, MD), AND WERE TOLD THAT IT HAD A BROKEN FLY WHEEL. AFTER REPAIR, SEAT BELT AND BATTERY LIGHTS REMAINED ON. DEALER REPLACED INSTRUMENT CLUSTER. AT 18K MILES, WE HEARD A NOISE IN THE ENGINE, DEALER INDICATES THAT IDLER PULLEY HAS FAILED. FOR EACH OF THESE REPAIRS, DEALER HAS KEPT VAN FOR 2-3 WEEKS. DEALER ADVISED US AGAIN NOT TO DRIVE VEHICLE ON "LONG TRIPS", BUT TO STAY LOCAL. THEY DID NOT ADVISE AS TO WHEN THE VEHICLE MAY BE SAFE TO DRIVE NORMALLY.