NHTSA Complaint #11064478 — 2013 BMW X3

WHILE DRIVING IN A LOW SPEED STREET THE ENGINE WITH ANY NOTICE, LOST ALL THE POWER SUDDENLY AND DID NOT ACCELERATE. IT SHOWED A MESSAGE ON THE SCREEN INDICATING A TOTAL LACK A POWER; THE THROTTLE DID NOT WORK AND DESPITE THE ENGINE KEPT RUNNING IT STAYED AT THE MINIMUM RPM. IT HAPPENED TWICE IN A THREE MONTHS PERIOD. THE FIRST TIME (OCTOBER 2017) THE LOCAL IMPORT SERVICE SHOP DID NOT FIND ANY ABNORMALITY AND JUST RESET THE COMPUTER FAILURE SIGNAL. THE SECOND TIME IN DECEMBER THEY IDENTIFIED A FAILURE IN A REGULATOR OF THE ADMISSION SYSTEM. THE CAR IS STILL AT THE SHOP BECAUSE WE WROTE TO BMW HEADQUARTERS IN GERMANY AND ARE STILL WAITING FOR A RESPONSE. WE CONSIDER THAT FAILURE AS A MAJOR AND HAZARDOUS QUALITY ISSUE AND HAVE REQUESTED A FULL REPAIR DESPITE THE WARRANTY IS ALREADY DUE. THE LOCAL DEALER REFUSED TO DO IT SO. THE VEHICLE IS BMW X3 2013 WITH 42.000 KMS AND ALL THE OFFICIAL WARRANTY CHECKS AND MAINTENANCE AT THE OFFICIAL BMW DEALER. DESPITE I LIVE IN PANAMA AND THE CAR WAS BOUGHT HERE AND NOT IN THE US AND MAYBE IT IS NOT YOUR JURISDICTION, I THINK THE FAILURE IS EXTREMELY RISKY AND COULD CAUSE A FATAL ACCIDENT IF IT HAPPENS IN A HIGHWAY AT HIGH SPEED AND IN THE MIDDLE OF HEAVY TRAFFIC SUCH AS TRUCKS AND HAULERS. BMW SELLS THE SAME CAR IN THE US AND OTHER MODELS WITH THE SAME ENGINE.I THINK IT WOULD BE OF YOUR INTEREST TO INVESTIGATE IF THE SAME FAILURE HAS OCCURRED IN THE US TERRITORY OR ACCIDENTS WITH THESE VEHICLES HAVE HAPPENED DUE TO A SUDDEN LOSS OF POWER. I HAVE THE QUOTATION FOR THE REPAIR ISSUED BY THE LOCAL DEALER IN US DOLLARS. IF YOU THINKS IT IS IMPORTANT I AM FULLY AVAILABLE TO SEND IT TO YOU. AS I DO NOT LIVE IN THE US I AM WRITING WITH MY SISTERS ADDRESS IN FLORIDA. MY HOME ADDRESS IN PANAMA IS: CALLE FONTANA # 23. PH COSTA SERENA. COSTA DEL ESTE. PANAM CITY. PANAMA. ZIP CODE 11111. MOBILE PHONE: (507) 6249 8159. HOME: (507) 3941823