NHTSA Complaint #11064413 — 2018 HONDA RIDGELINE

TL* THE CONTACT OWNS A 2018 HONDA RIDGELINE. THE CONTACT STATED THAT THE SAFETY SYSTEM FEATURE THAT DETECTS SURROUNDING VEHICLES DID NOT FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE BRAKES DID NOT ACTIVATE IN ORDER TO AVOID A CRASH WHEN THE VEHICLE WAS TOO CLOSE TO THE VEHICLE IN FRONT. THE CONTACT ALSO STATED THAT WHEN VEERING OFF THE LANE, THE SYSTEM DID NOT ALERT THE DRIVER. THE VEHICLE WAS TAKEN TO OCEAN HONDA DEALER (8442 US-19, PORT RICHEY, FL 34668, (727) 312-0759) AND THE COURTESY PALM HARBOR HONDA (31200 US HWY 19 N, PALM HARBOR, FL 34684) WHERE IT WAS DIAGNOSED THAT THE RADAR SUB-ASSEMBLY (PART NUMBER: 36802T6ZA01) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS FOR THE REPAIR WERE ON BACKORDER. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 06603727 FROM THE MANUFACTURER HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,700.