NHTSA Complaint #11063782 — 2005 HYUNDAI XG350

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11063782
Vehicle 2005 HYUNDAI XG350
Component SUSPENSION
Date of Incident
Date Filed
Mileage 143,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I AM WRITING IN REGARD TO MY 2005 HYUNDAI XG350L WITH 143,500 MILES. I AM THE ORIGINAL OWNER OF THIS VEHICLE. ON APRIL 16 2009 THERE WAS AN NHTSA VEHICLE SAFETY RECALL # 09V124000 FOR SUSPENSION. THIS RECALL WAS FOR 2001-2004 SONATA, 2001-2004 XG300 AND XG350 VEHICLES SOLD IN OR CURRENTLY REGISTERED IN ILLINOIS AND OTHER RUST BELT STATES. THE RECALL PERTAINED TO INTERNAL CORROSION OF THE FRONT SUB-FRAME. AT THE TIME IN 2009 I FELT I HAD NOTHING TO FEAR BECAUSE MY 2005 MODEL WAS NOT INCLUDED IN THE RECALL. LOW AND BEHOLD NOW ALMOST 9 YEARS LATER FROM THE APRIL 2009 RECALL MY SUB-FRAME HAS THE SAME ISSUE (PLEASE SEE ATTACHED PHOTOS). I CALLED HYUNDAI MOTOR AMERICA (HMA) CUSTOMER ASSISTANCE AND THEY MADE AN APPOINTMENT FOR ME AT ETTLESON HYUNDAI IN COUNTRYSIDE IL WHERE I ORIGINALLY PURCHASED THE VEHICLE. THE MECHANIC AT ETTELSON INSPECTED THE CAR AND SERVICE WRITER RICH GIBBONS FORWARDED RESULTS TO HMA. ON DECEMBER 29, 2017 HMA REPRESENTATIVE JUAN VAZQUEZ DENIED MY CLAIM STATING: THIS PRIOR AUTHORIZATION (PA) IS DECLINED DUE TO EXCESSIVE MILEAGE AND TIME PAST WARRANTY COVERAGE FOR THIS REPAIR. NO CORROSION CAMPAIGNS OR SETTLEMENTS AND THE FACT THAT CA CASE10874702 IS NOT APPROVING ANY REPAIRS AT THIS TIME. NO ONE FROM THE CAR DEALER TO HMA HAS BEEN ABLE TO ANSWER MY ORIGINAL QUESTION WITH HMA CUSTOMER ASSISTANCE: WHY THE 2005 XG350L MODEL YEAR WAS NOT INCLUDED IN THE ORIGINAL APRIL 2009 RECALL? INCIDENTALLY, 2005 WAS THE LAST YEAR FOR THIS MODEL, HYUNDAI WENT TO THE AZERA IN 2006 TO REPLACE THE XG350L. I PROBABLY WOULD NOT BE HAVING THIS $1157.00 DEALER QUOTED ESTIMATE OF A PROBLEM IF IT HAD BEEN INCLUDED IN THE 2009 RECALL. THE 2005 HYUNDAI XG350 SHOULD BE INCLUDED IN THE ORIGINAL RECALL FOR SAFETY. ANY ASSISTANCE YOU CAN RENDER WOULD BE GREATLY APPRECIATED. THANK YOU FOR YOUR TIME.

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