NHTSA Complaint #11063562 — 2015 FORD EDGE

AFTER OWNING MY CAR FOR ONLY 16 MONTHS, THE PANORAMIC SUNROOF ON MY 2015 FORD EDGE TITANIUM CRACKED COMPLETELY DOWN THE LENGTH AS WELL AS ACROSS THE WIDTH OF THE ENTIRE ROOF. NEITHER THE CAR NOR ROOF HAD NOT BEEN STRUCK BY ANYTHING - IT WAS VERY OBVIOUSLY A STRESS FRACTURES. IT WAS A WARM SUNNY SPRING DAY, AND THE CAR HAD BEEN JUST SITTING IN FRONT OF MY HOUSE. WHEN I DREW BACK THE SUNROOF SHADE, I SAW THE ROOF COMPLETELY CRACKED SIDE TO SIDE AND FRONT TO BACK. I VERY CAREFULLY DROVE TO MY FORD DEALERSHIP. THE SERVICE DEPARTMENT INSISTED THAT A ROCK OR SOMETHING HIT IT AND REFUSED TO DO ANYTHING TO HELP REPLACE IT. I HAD TO HAVE A BODY SHOP REPLACE THE SUNROOF AND MY INSURANCE COMPANY COVERED REMAINING $800 OF THE $1300 COST AFTER I PAID THE $500 DEDUCTIBLE. MY AUTO INSURANCE HAS NOW GONE UP SEVERAL HUNDRED DOLLARS BECAUSE THEY CONSIDERED IT AN "ACCIDENT" WHICH IT WAS NOT! THIS IS OBVIOUSLY A MANUFACTURING DEFECT WHICH VERY WORRIES ME THAT THE REPLACEMENT ROOF WILL BE ALSO LIKELY TO BREAK. THERE WAS DEFINITELY NO IMPACT BUT FORD REFUSED TO ACKNOWLEDGE ANY RESPONSIBILITY - THIS IS CRIMINAL.