NHTSA Complaint #11063530 — 2017 MAZDA CX-5

WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MPH. THE INDICATOR STAYS ON FOR ANYWHERE FROM 20 SECONDS OR UNTIL THE VEHICLE IS STOPPED (UPWARDS OF 20 MINUTES). SERVICE TECHS AT LOCAL DEALER WERE ABLE TO PULL THE FAULT CODE FROM THE COMPUTER, BUT IT WAS GENERIC AND GAVE NO GUIDANCE. MAZDA INITIALLY ACKNOWLEDGED THIS WAS A PROBLEM AND REPLACED THE CAMERA THAT CONTROLS THE SYSTEM (MOUNTED INTERIOR OF CAR AT WINDSHIELD), BUT WHEN PROBLEM PERSISTED WITH THE NEW CAMERA, MAZDA SAID IT'S "NORMAL" FOR THE LAMP ILLUMINATION TO DISPLAY ON THE DASH UNDER VARIOUS DRIVING CONDITIONS AND REFERENCED SERVICE ALERT SA-052/17, WHICH DISCUSSES FOG, RAIN, EXHAUST GAS FROM VEHICLE IN FRONT, ETC. TRIGGERING THE SCBS. ACCORDING TO THIS SERVICE ALERT, A DIRTY WINDSHIELD WILL ALSO TRIGGER THE WARNING LIGHT TO ILLUMINATE. THIS IS A SAFETY CONCERN BECAUSE NOT ONLY IS THE SCBS NOT FUNCTIONING PROPERLY, WHEN THE LIGHT ILLUMINATES IT DISTRACTS FROM THE ACT OF DRIVING.