NHTSA Complaint #11063490 — 2012 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11063490
Vehicle 2012 CHEVROLET EQUINOX
Component ENGINE
Date of Incident
Date Filed
Mileage 65,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

NUMEROUS ISSUES WITH ENGINE SINCE JANUARY 2017. REPORTED INITIAL PROBLEM IN JANUARY 2017. JANUARY 2017 HAD REAR MAIN OIL SEAL GO OUT. THERE IS A SERVICE BULLETIN FOR THIS #14882. I HAD TO PAY 1500 TO REPAIR. CAUSED BY EXCESSIVE OIL CONSUMPTION BUT MY VEHICLE IS EXCLUDED FROM THIS SERVICE BULLETIN BECAUSE OF THE VIN NUMBER. SAME ISSUE AS OTHER 2012 CHEVY EQUINOX USERS. APRIL 2017 - CRANKSHAFT SEAL GOES OUT - LEAKING OIL AGAIN - $2200 TO REPAIR. TOLD BY LAFONTAINE DEALERSHIP IN DEXTER, MI THAT IT WAS UNRELATED TO REAR MAIN OIL SEAL GOING OUT. MAY 2017 - RECIEVE SERVICE BULLETIN IN MAIL #16118 FOR EXCESSIVE OIL CONSUMPTION. HAD JUST GOTTEN OIL CHANGED WITH APRIL 2017 REPAIRS SO HELD ON TO THIS JUST IN CASE. AUGUST/SEP 2017 - AT LIGHT IN TOWN CAR STARTS TO STALL OUT. PULL OVER IMMEDIATELY AT THE AUTOZONE AND THERE IS NO OIL. ALL GONE. TAKE TO DEALERSHIP. INITIATE EXCESSIVE OIL CONSUMPTION TEST. FIRST 1000 MILES A LITTLE LOW, TOLD TO COME BACK AGAIN IN 1000 MILES. I FILED A COMPLAINT (2ND) WITH CHEVY ABOUT THIS ISSUE AND REQUEST IT BE ESCALATED TO SUPERVISOR OR ANOTHER LEVEL. OCTOBER 2017 - CAR FAILS EXCESSIVE OIL TEST (USING TOO MUCH OIL!!) GETS GASKETS REPLACED. BAND-AID FIX. OCTOBER/NOVEMBER - GM TELLS ME THEY WON'T REIMBURSE ME FOR ANYTHING. CUSTOMER SERVICE WAS RUDE AND WOULDN'T EVEN ESCALATE TO THE NEXT SUPERVISOR. NOVEMBER 2017 - I CONTACT VIJAY IYER WHO IS IN A LEADERSHIP POSITION FOR GM OUT OF DETROIT GLOBAL CUSTOMER EXPERIENCE DIRECTOR SEARCHING FOR HELP FROM SOMEONE. HE TRIES TO HELP BUT FORWARDS EVERYTHING OVER TO EXECUTIVE CUSTOMER SERVIE DEPARTMENT. THEY ARE JUST AS BAD AS THE MID-LEVEL DEPARTMENT. REFUSE TO REIMBURSE. COMPLAINTS FILED WITH NHTSA AND FTC!! CONTACT THE FTC AND FILE ABOUT THIS ISSUE OR IT WON'T GET LOOKED AT. PLEASEEEEEE.

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