NHTSA Complaint #11062862 — 2013 FORD TAURUS

I WAS DRIVING THE CAR IN DECEMBER 2017 ON THE HIGHWAY. I TURNED ON THE HEATED SEAT FOR THE DRIVER'S SIDE OF THE CAR. THE HEATER HEATED UP UNTIL IT WAS BURNING MY BUTTOCKS (IT FELT LIKE A BEE-STING). I TURNED THE SEAT OFF AND IT STOPPED BURNING. THIS HAS HAPPENED EVERY TIME I HAVE ATTEMPTED TO TURN THE HEATED SEAT ON SINCE THAT TIME REGARDLESS OF THE CAR BEING IN MOTION OR IN PARK. OCCASIONALLY, I SMELL AN ODOR THAT SMELLS LIKE WIRES BURNING. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE HEATER IN THE BOTTOM AND BACK OF THE DRIVER'S SEAT NEEDS TO BE REPLACED; HOWEVER, IT IS NOT COVERED AS A SAFETY CONCERN (BECAUSE A RECALL HAS NOT BEEN ISSUED FOR THE SEAT HEATERS) NOR IS IT COVERED UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED WITH THE AUTOMOBILE.