NHTSA Complaint #11062630 — 2014 INFINITI Q50

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11062630
Vehicle 2014 INFINITI Q50
Component STEERING
Date of Incident
Date Filed
Mileage 14,750 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

BOUGHT CAR ON 12/30/17. UPON DRIVING HOME THE CAR SWERVED REPEATED INTO OTHER LANES. AS IT WAS SNOWING OUT, I DID NOT TAKE IT SERIOUSLY. THEN ON 12/31/18 AND 1/1/18 I DID NOT DRIVE. ON 1/2/18 I EMAILED MY SALES REP AND INFORMED HIM OF THE SWERVING AND MY CONCERN FOR SAFETY. NO RESPONSE. THEN ON 1/3/18 I EMAILED JAKE WILLIAM AGAIN AND STILL NO RESPONSE. PS I HAVE COPIES OF ALL EMAILS. THEN ON 1/4/18 LIA CONTACTED ME ON MY EXPERIENCE. I INFORMED THEM AND THEN JAKE CALLED ME. HE INFORMED ME TO BRING TO CAR BACK FOR AN ALIGNMENT CHECK. I DID. SERVICE INFORMED ME MY NEWLY CERTIFIED CAR WAS OUT OF ALIGNMENT. THEY SAID THEY FIXED IT. I DROVE IT HOME AND IMMEDIATELY INFORMED JAKE WILLIS IT WAS STILL PULLING BOTH SIDES. I TOLD HIM I AM BRINGING IT BACK TOMORROW 1/12/18 AND I WOULD NEED TO PURCHASE A DIFFERENT CAR. HE SAID I NEEDED TO SPEAK TO THE GYM. I SPOKE TO STEVE (GM) AT LIA INFINITI AND HE TOLD ME THERE IS NOTHING WRONG WITH THE CAR AND THAT IT THE WAY THE CAR RUNS. HHHMMM I NEED HELP WITH THIS. THE CAR STEERING IS NOT RIGHT. I HAVE SINCE LOOKED ON LINE TO FIND OUT THE INFINITI Q50 2014 HAS STEERING PROBLEM. WHAT CAN I DO?

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