NHTSA Complaint #11062409 — 2011 VOLKSWAGEN TIGUAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11062409
Vehicle	2011 VOLKSWAGEN TIGUAN
Component	ENGINE
Date of Incident	January 11, 2018
Date Filed	January 12, 2018
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHEN ATTEMPTING TO START MY CAR, IT WOULD NOT 'CATCH' AND START RUNNING. I TOOK IT TO THE LOCAL VOLKSWAGEN SHOP AND WAS TOLD THAT THE TIMING CHAIN TENSIONER FAILED. THE RESULT WAS A SLIPPED TIMING CHAIN THAT RENDERED THE ENGINE USELESS. I WILL NEED A WHOLE NEW ENGINE. I UNDERSTAND NOW THAT THIS IS A COMMON PROBLEM WITH THIS MAKE AND MODEL OF ENGINE FROM VOLKSWAGEN. THE CAR CURRENTLY HAS 82,000+ MILES AND IN MY HUMBLE OPINION, IS TOO EARLY FOR THIS TYPE OF FAILURE.

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