NHTSA Complaint #11062224 — 2013 TOYOTA SIENNA

I WAS NOTIFIED MY VEHICLE HAD A RECALL ON THE POWER DOORS. I MADE AN APPT ON 9/20/17 WITH ALAMO TOYOTA TO HAVE THEM LOOK AT MY VEHICLE AND WAS TOLD THEY WERE ORDERING THE PARTS. I CALLED ALAMO TOYOTA ON 10/10/17 AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN ON 1/3/18 AND WAS TOLD BY 2 INDIVIDUALS THAT THEY COULD NOT FIND THAT THE PARTS WERE ORDERED FOR MY VEHICLE. WE ARE TALKING 3.5 MONTHS LATER I'M BEING TOLD THE PARTS FOR THE RECALL WERE NEVER ORDERED. WHAT IF SOMETHING HAPPENS TO MY FAMILY, MY CHILDREN WHO SIT IN THE BACK? THIS IS UNACCEPTABLE! I WAS TOLD THEY WOULD ORDER THE PARTS AS OF 1/3/18. I'M STILL WAITING TO HEAR WHEN THESE PARTS ARRIVE. IN THE MEAN TIME, I PRAY NOTHING HAPPENS TO MY CHILDREN!