NHTSA Complaint #11061471 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11061471
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	November 24, 2017
Date Filed	January 9, 2018
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

POWER STEERING WENT OUT SEVERAL TIMES WHILE DRIVING VEHICLE. ALL INCIDENCES HAPPENED WHILE THE VEHICLE WAS IN MOTION. FIRST WENT OUT WHILE IN REVERSE IN NOV OF 2017. COULD NOT STEER CAR. BRAKES APPLIED TO PREVENT HITTING A STATIONARY OBSTACLE. WAS IN A PARKING LOT. TURNED OFF. POWER STEERING ONCE AGAIN RESUMED. LATER DATE OF DECEMBER 2017 VEHICLE LOST STEERING IN TWO MORE INCIDENTS. BRAKE BEFORE HITTING OTHER VEHICLES PREVENTED CRASH. AFRAID TO DRIVE VEHICLE, USING ANOTHER. VEHICLE HAS APPROXIMATELY 59K MILES. TOOK VEHICLE TO FORD DEALERSHIP FOR INSPECTION. INSPECTION SHOWS POWER STEERING ASSIST FAILURE. RECOMMENDED TO REPORT TO FORD. VEHICLE NEEDS POWER STEERING GEAR ASSEMBLY. 2012 RECALL SHOWS THE SAME HAZARDOUS ISSUE. JANUARY 2018 SUBMITTED CLAIM TO FORD. DEALERSHIP ORDERING STEERING GEAR ASSEMBLY. CONTACTED FORD TO ASSIST WITH FINANCIAL END OF CLAIM. FORD RECALLED 2011-2012 VEHICLES WITH SAME PROBLEM. REQUEST ASSISTANCE WITH REPAIR AND FINANCIAL ASPECT. OWNER AFRAID TO DRIVE VEHICLE, FEELS THAT IT COULD GO OUT AT ANY TIME. GOING IN TO VICTOR FORD FOR THE REPAIR WILL SAVE RECEIPTS FOR FURTHER FORD INVESTIGATION AND RECALL.

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