NHTSA Complaint #11060726 — 2010 TOYOTA HIGHLANDER HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11060726
Vehicle	2010 TOYOTA HIGHLANDER HYBRID
Component	SERVICE BRAKES
Date of Incident	November 25, 2017
Date Filed	January 5, 2018
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I WAS DRIVING TO PICK UP MY SON WHEN A BRAKE MALFUNCTION WARNING LIGHT CAME ON INDICATING A PROBLEM WITH ABS SYSTEM. AFTER PICKING UP MY SON I WENT DIRECTLY TO THE DEALER AND THE FOUND THE PROBLEM WAS GIVEN BY CODE C1391, A BRAKE ACCUMULATOR VACUUM LEAK. WAS TOLD VEHICLE WAS UNSAFE TO DRIVE WITHOUT REPAIR, INTERNAL PRESSURE LOSS COULD PREVENT CAR FROM STOPPING IN A PANIC SITUATION. ALTHOUGH IT APPEARS THIS IS COVERED BY WARRANTY EXTENSION FOR SOME MODEL YEARS OF HIGHLANDER, CAMRY AND PRIUS, TOYOTA WOULD NOT EXTEND SAME COURTESY TO ME, NOR WAS DEALER ABLE TO OFFER ME A GOODWILL ADJUSTMENT. PUMP ASSEMBLY AND ACTUATOR ASSEMBLY PARTS AND REPAIR COST ABOUT $5300.00. VEHICLE WAS PURCHASED NEW FROM THE DEALER, HAD ALL RECOMMENDED AND NECESSARY MAINTENANCE AT DEALER ON DEALER SCHEDULE. *BF *TR

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