NHTSA Complaint #11142413 — 2010 TOYOTA HIGHLANDER HYBRID STRUCTURE:BODY

Complaint Details

ODI Number	11142413
Vehicle	2010 TOYOTA HIGHLANDER HYBRID
Component	STRUCTURE:BODY
Date of Incident	October 23, 2018
Date Filed	October 24, 2018
Mileage	61,050 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE USING THE TAILGATE CLOSE BUTTON ON THE KEY FOB,CAR SHUT OFF AND PARKED, A LOUD BANG WAS HEARD WHILE THE DOOR WAS CLOSING AND THE DOOR JAMMED, SLIGHTLY OPENED AND IMMOVABLE. HAD TO TAKE THE CAR TO A CERTIFIED TOYOTA REPAIR FACILITY TO GET THE CLOSING SERVO DISCONNECTED SO THE DOOR WOULD SHUT. MANUAL OPERATION OF THE DOOR IS THE ONLY WAY TO OPEN AND CLOSE AT THIS TIME. NOTHING WAS BLOCKING THE DOOR AS IT WAS CLOSING AND COMPLETE REPAIR APPEARS TO BE VERY EXPENSIVE. BACK DOOR HINGES APPEAR TO BE SLIGHTLY OUT OF LINE BUT DOOR WILL CLOSE MANUALLY. T-SB-0038-15 ADDRESSES A PROBLEM SIMILAR TO THIS BUT THE DOOR WOULD OPEN - IN THIS CASE IT WOULD NOT UNTIL THE TOYOTA SERVICEMAN REMOVED THE SERVO.

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