NHTSA Complaint #11060717 — 2009 SUBARU FORESTER

TAKATA AIR BAG: I AM WRITING TO COMPLAINING ABOUT SUBARU'S INABILITY TO COMPLETE TWO NHTSA RECALL NOTICES: IN THE FALL OF 2016 WE GOT TWO RECALLS ON OUR CAR, 16V738000 (AIR INJECTION PUMP) AND 17V026000 (PASSENGER AIRBAG). WE HAVE BEEN WORKING FOR OVER 16 MONTHS WITH THEIR CUSTOMER SERVICE PERSONNEL TO GET THE REQUIRED PARTS SHIPPED TO A GERMAN SUBARU DEALERSHIP TO GET OUR CAR BACK ON THE ROAD. OVER THIS TIME WE HAVE SEEN NOTHING CONCRETE, HAD A LACK OF FOLLOW UP, HAD OUR CUSTOMER SERVICE CLAIM NUMBER DELETED IN THEIR SYSTEM AND REINSTATED AGAIN AND WERE TOLD ALL THE BLAME WAS ON YOUR PARENT COMPANY IN JAPAN AND THEIR INABILITY TO EITHER RESPOND TO YOUR RECALL DEPARTMENTS PERSONNEL EMAILS AND WE HAVE BEEN TOLD HOW DANGEROUS IT IS TO SHIP THESE PARTS. I HAVE ANOTHER JAPANESE CAR WITH ME IN GERMANY, A HONDA. HONDA OF AMERICA CONTACTED HONDA OF GERMANY AND HAVE AUTHORIZED A LOCAL DEALERSHIP TO ORDER AND REPLACE THE PART ON MY HONDA'THAT PROCESS ONLY TOOK 6 WEEKS VERSUS 16 MONTHS WE HAVE BEEN WAITING WITH SUBARU. MY PATIENCE HAS RUN VERY THIN. I KNOW THAT GETTING AMERICAN SERVICEMEN'S VEHICLES SERVICED OVERSEAS IS NOT A NEW PROBLEM AND IT SHOULD NOT TAKE THIS LONG. CAN YOU PLEASE INQUIRE WITH SUBARU AND PUT PRESSURE AT THE RIGHT LEVEL TO GET THESE PROBLEMS FIXED.