NHTSA Complaint #11058567 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11058567
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	December 27, 2017
Date Filed	January 4, 2018
Mileage	31,741 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

ON DEC 27, 2017, I STARTED MY CAR & RECEIVED THE POWER STEERING ASSIST FAULT MESSAGE ON MY DASHBOARD & WAS UNABLE TO MOVE MY CAR. I WAS PARKED IN MY WORK PARKING LOT. I HAD MY CAR TOWED TO LITHIA FORD IN GRAND FORKS, ND & WAS TOLD BY MY FORD SERVICE DEPARTMENT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THEY STATED IT IS PART OF THE STEERING COLUMN AND THE STEERING COLUMN WOULD NOT WORK WITHOUT REPLACING THE PSCM. MY FORD PROTECT WARRANTY DID NOT COVER THE ISSUE AND MY 2013 FORD EXPLORER FALLS OUTSIDE OF THE MANUFACTURING DATES OF THE RECALL 14S06 (14V286000 STEERING: ELECTRIC POWER ASSIST SYSTEM), AS TOLD TO ME BY FORD MOTOR COMPANY. I HAVE TRIED, ALONG WITH THE SERVICE MANAGER AT LITHIA FORD, TO GET FORD MOTOR COMPANY TO GET MY CAR INCLUDED IN THIS RECALL AS IT EXPERIENCED THE SAME ISSUE. AS OF JAN 4, 2018, FORD MOTOR COMPANY STATED THEY CAN'T HELP ME SINCE I ALREADY GOT BY CAR FIXED.

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