NHTSA Complaint #11057824 — 2008 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11057824
Vehicle	2008 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	October 8, 2017
Date Filed	January 1, 2018
Mileage	116,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

MY 2008 4.0L LIMITED HAS HAD THE BATTERY REPLACED FIVE TIMES & CURRENTLY NEEDS A SIXTH REPLACEMENT (SO (7) BAD BATTERIES INCL THE ONE THE CAR CAME WITH). THE 1ST WENT BAD AROUND 20K MILES & NONE HAS LASTED MORE THAN 25K MILES. CAR HAS ALSO HAD A PERSISTENT 'HARD TO START' CONDITION FOR YEARS & (5) DIFF DEALERS HAVE BEEN UNABLE TO DIAGNOSE THE ROOT CAUSE OF THE BATTERIES GOING BAD OR THE HARD TO START CONDITION. I'VE OPENED (2) CHRYSLER CASES IN THE PAST 21 MOS.; THE 1ST WHEN THE CURRENT BATTERY WAS JUST 3 MOS OLD & AGAIN DURING THE 24 MO. PART WARRANTY. CHRYSLER HAS REFUSED TO INVESTIGATE & ADDRESS THE PROBLEM NOR PAY FOR BATTERY REPLCMTS. DEALERS WILL NOT HONOR THE 24 MO. PART WARRANTY SIMPLE BECAUSE IT PASSES THE CHARGE TEST, DESPITE VISIBLE EVIDENCE OF A BULGE & BATTERY ACID LEAKING ALL OVER THE BATTERY TRAY, TERMINALS & CABLE. THIS IS A SERIOUS SAFETY CONCERN GIVEN THE VEHICLE HAS SHUT DOWN AT A HIGH RATE OF SPEED (3) TIMES NEARLY RESULTING IN SERIOUS CRASHES. THE NHTSA SHOULD TAKE ACTION GIVEN THE # OF REPORTS OF STALLING/SHUT ON THIS VEHICLE.

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