NHTSA Complaint #11056580 — 2010 LEXUS HS 250 HYBRID

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Crash 2 Injuries

Complaint Details

ODI Number	11056580
Vehicle	2010 LEXUS HS 250 HYBRID
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	September 29, 2017
Date Filed	December 26, 2017
Mileage	66,780 miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON 9/29/2017 WHILE TURNING LEFT AT NIGHT IN A DARK ROAD ALL INTERIOR AND EXTERIOR LIGHTS WENT OUT. WE CRASHED INTO WALL BESIDE THE CITY STREET AND OUR CAR WAS TOTALED. WE FILED A CLAIM WITH LEXUS AT THAT TIME. A RECALL NOTICE FOR THIS PROBLEM CAME IN DECEMBER. ON DECEMBER 22,2017, LEXUS STATED IN LETTER FROM THEIR LEGAL DEPARTMENT THAT LEXUS HAD NO RESPONSIBILITY. THEY WERE ABLE TO START THE CAR AND TURN ON THE LIGHTS ON NOVEMBER 14, 2017 WHEN AN INSPECTION OF THE VEHICLE WAS MADE. THE URGENT SAFETY RECALL DESCRIBED WHAT WE EXPERIENCED. NO ADEQUATE EXPLANATION FOR THE FAILURE OF OUR ELECTRICAL SYSTEMS

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