NHTSA Complaint #11501501 — 2010 LEXUS HS 250 HYBRID

The contact owns a 2010 Lexus HS250 Hybrid. The contact stated while her daughter was driving at an undisclosed speed, the brake pedal was depressed but felt stiff and the vehicle failed to respond. There was no warning light illuminated. The contact's daughter swerved between vehicles to prevent a crash. The contact's daughter continuously depressed the brake pedal until the vehicle responded. The contact's daughter veered to the side of the road. The vehicle was towed to an independent mechanic who informed the contact that the brake booster pump had failed. The vehicle was then towed to the dealer, where it was diagnosed that the brake booster pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that the VIN was not included in NHTSA Campaign Number: 13V235000 (Service Brakes). The failure mileage was approximately 150,000.