NHTSA Complaint #11055888 — 2011 FORD F-150

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN LOST POWER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY BOX FAILED AND CAUSED THE FUEL PUMP TO BURN. THE MECHANIC STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED CAVALIER FORD LINCOLN GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, PHONE: 757) 424-1111) AND WAS INFORMED THAT HE WOULD BE RESPONSIBLE FOR THE DIAGNOSTIC AND REPAIR FEES. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY KNEW ABOUT THE FAILURE AND, IN ORDER FOR THE VEHICLE TO BE REPAIRED, THERE WOULD BE A FEE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.