NHTSA Complaint #11055518 — 2017 CHRYSLER PACIFICA PLUG-IN HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11055518
Vehicle	2017 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	SERVICE BRAKES
Date of Incident	November 8, 2017
Date Filed	December 19, 2017
Mileage	2,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD NOT OPERATE THE GEAR SHIFTER. THE VEHICLE STALLED, DANGEROUSLY BLOCKING BOTH LANES OF TRAFFIC WITH THREE CHILDREN AND TWO ADULTS INSIDE. WE GOT EVERYONE OUT OF THE VEHICLE AND OFF OF THE ROAD. A FEW MINUTES LATER AFTER REENTERING THE VEHICLE, IT STARTED NORMALLY.

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