NHTSA Complaint #11053348 — 2009 DODGE RAM 1500

I CALLED THE DEALERSHIP TO SCHEDULE MY RECALL REPAIR. THEY TOLD ME I DID NOT HAVE ANY ACTIVE RECALLS ON MY VEHICLE. AFTER AN UNPLEASANT BACK AND FORTH I WAS FINALLY ABLE TO GET A MANAGER OR "ADVISOR" ON THE PHONE. THE ADVISOR DETERMINED THAT I DID IN FACT HAVE AN ACTIVE RECALL. THIS ERROR WAS EXTREMELY UNPROFESSIONAL, UNACCEPTABLE AND COULD HAVE ENDANGERED MY LIFE AND THE LIVES OF ANYONE IN MY VEHICLE AS THE SAFETY RISK OF THE RECALL IS "THE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY DURING A CRASH MAY INCREASE THE RISK OF INJURY OR DEATH." (NHTSA RECALL NUMBER17V-302). WHILE THIS INSTANCE IS THE MOST EGREGIOUS FROM A SAFETY PERSPECTIVE, THIS IS NOT THE FIRST TIME OURISMAN JCD OF ALEXANDRA, VA HAS BEEN RECKLESS OR NEGLIGENT WITH MY VEHICLE AND I WOULD LIKE TO FILE A FORMAL COMPLAINT. ERRORS LIKE THIS COULD LEAD TO MYSELF OR SOMEONE ELSE GETTING SERIOUSLY INJURED OR WORSE.