NHTSA Complaint #11053002 — 2014 RAM PROMASTER FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11053002
Vehicle	2014 RAM PROMASTER
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 13, 2015
Date Filed	December 7, 2017
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2014 RAM PROMASTER 2500. WITHIN LESS THAN TWO WEEKS OF OWNING THE VEHICLE, THE CHECK ENGINE AND REGEN WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. THE VEHICLE WENT INTO LIMP MODE SEVERAL TIMES AND THE DEALERS (ED VOYLES CHRYSLER DODGE JEEP RAM, 789 COBB PKWY SE, MARIETTA, GA 30060, (770) 429-1100), (BENCHMARK CHRYSLER DODGE JEEP RAM, 1313 GRANTS MILL WAY, BIRMINGHAM, AL 35210, (205) 957-1313), (COLUMBIA CHRYSLER DODGE JEEP RAM FIAT, 106 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 548-0109), (GREEN DODGE, 3801 WABASH AVE, SPRINGFIELD, IL 62711, (217) 522-1222), AND (PAULDING CHRYSLER DODGE JEEP RAM, 1246 OLD GRIFFIN RD, DALLAS, GA 30157, (770) 769-1853) WERE UNABLE TO PROVIDE A SOLUTION AFTER NUMEROUS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND WAS UNABLE TO PROVIDE A REMEDY TO MULTIPLE DEALERS. THERE HAD BEEN SEVERAL MISDIAGNOSES; THEREFORE, THERE WAS NO SOLUTION TO REPAIR THE FAILURE CONCERNING THE DPF BEING CLOGGED WITH SOOT. THE ECM, LIMP MODE, AND OTHER WARNING INDICATORS CONTINUED TO FLASH, CAUSING THE CONTACT TO HAVE TO TOW THE VEHICLE NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 200.

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