NHTSA Complaint #11051692 — 2014 FORD TRANSIT CONNECT FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11051692
Vehicle	2014 FORD TRANSIT CONNECT
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 23, 2017
Date Filed	December 1, 2017
Mileage	70,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

ON JANUARY 23, 2017 I DROVE MY VAN TO THE LOADING POINT LIKE EVERY OTHER MORNING, LOADED AND WAS GOING TO START MY DELIVERY ROUTE, BUT MY VAN WOULD NOT START. I WAS VERY DISAPPOINTED, BECAUSE VAN NEVER SHOWED ANY SIGNS OF MALFUNCTION BEFORE. I WAS LUCKY IT DIDN'T HAPPEN ON THE HIGHWAY. THE CAUSE OF THIS BREAKDOWN WAS THE FUEL PUMP. I LOOKED UP ON THE INTERNET FOR THE NEW PART AND FOUND OUT THAT FORD MOTOR COMPANY HAS A RECALL ON THE FUEL PUMP FOR TRANSIT CONNECT MANUFACTURED AT VALENCIA PLANT NOVEMBER 11, 2013 THROUGH AUGUST 29, 2014. MY VAN WAS BUILT NOVEMBER 15, 2013. I TOWED MY VAN TO STEVENS FORD IN MILFORD, CT. SERVICE DEPARTMENT CHECKED OASIS AND TOLD ME THAT I HAVE TO PAY FOR THE REPAIR, BECAUSE MY VAN IS NOT ON THE RECALL LIST. COST OF REPAIR $730.19

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