NHTSA Complaint #11051023 — 2015 JEEP RENEGADE

THIS 2015 JEEP RENEGADE BEGAN HAVING A THUMPING NOISE COMING FROM UNDER THE HOOD. AFTER SEEING THAT IT WAS THE COOLING FAN, I TOOK MEASURES TO GET THE CAR TO THE DEALER TO GET IT REPAIRED. BEFORE THAT HAPPENED, THE FAN WENT OUT COMPLETELY. THE VEHICLE IS 2 YEARS OLD, HAS 41, 000 MILES ON IT AND IS STILL COVERED BY THE EXTENDED WARRANTY. I WAS TOLD BY SOUTHPOINT CHRYSLER DODGE JEEP (WHO I PURCHASED THE VEHICLE FROM) THAT THEY CANNOT OBTAIN THE PART, AND THEY REFUSED TO OPEN A CLAIM WITH THE EXTENDED WARRANTY COMPANY SO THAT I COULD GET A RENTAL CAR. THE EXTENDED WARRANTY COMPANY WILL NOT PROVIDE ME WITH A RENTAL CAR BECAUSE THE DEALER WILL NOT START THE CLAIM PROCESS. RIGHT NOW MY JEEP IS AT THE DEALER, WHO WAS HAPPY TO INFORM ME THAT IF I DROVE IT OFF THE LOT AND IT OVERHEATED, MY 100,000 MILE POWER TRAIN WARRANTY WOULD BE VOID. AFTER CONTACTING FIAT CHRYSLER, I STILL HAVE NOT OBTAINED ANY KIND OF RELIEF. I HAVE A $25,000 CAR THAT IS BASICALLY A BRICK. I HAVE AN EXTENDED WARRANTY THAT IS WORTHLESS. THE ADMINISTRATORS OF THE EXTENDED WARRANTY CONTRACT ACTUALLY SUGGESTED USING AFTERMARKET REPLACEMENT PARTS, WHICH WOULD VOID MY POWER TRAIN WARRANTY. THE COOLING FAN ISSUE IS A COMMON PROBLEM WITH THE 2.4 LITER TIGERSHARK ENGINE.SOME OWNERS HAVE EXPERIENCED THEIR CARS CATCHING ON FIRE WHEN THE FAN MELTS. FIAT CHRYSLER KNOWS IT IS A PROBLEM, YET THOUSANDS OF THESE TIGERSHARK EQUIPPED CARS ARE EXPERIENCING THIS PROBLEM. IT SHOULD BE A RECALL ISSUE BUT THEY ARE AVOIDING RESPONSIBILITY.