NHTSA Complaint #11050994 — 2007 MERCEDES-BENZ E350

THERE IS A RECURRING SMELL OF GAS WHEN THE TANK IS FILLED ABOVE 1/2 OR SO. UPON INSPECTION BY A MECHANIC, THE TANK IS METAL AND IS LEAKING IN SPOTS AT THE TOP OF THE TANK. MERCEDES BENZ ISSUED AN EXTENDED WARRANTY FOR 15 YEARS TO COVER THIS MAKE, MODEL AND YEAR BUT FOR SOME REASON THIS SPECIFIC VIN NUMBER IS NOT BEING HONORED BY MERCEDES. THE MECHANIC SAYS THIS IS A SAFETY ISSUE AND MUST BE ADDRESSED AS TIMELY AS POSSIBLE. THERE IS A BULLETIN FROM MERCEDES BENZ DATED JANUARY 2015 THAT SPEAKS SPECIFICALLY TO THIS ISSUE. I HAVE CONTACTED TWO DIFFERENT MERCEDES BENZ SERVICE DEPARTMENTS (DAYTONA BEACH AND NORTH ORLANDO) WHO CONFIRM THIS IS A SERIOUS ISSUE AND IT NEEDS TO BE ADDRESSED. THEY BOTH REFERRED ME TO THE MERCEDES BENZ CUSTOMER SERVICE ASSISTANCE CENTER IN NEW JERSEY. UPON CONTACTING THEM, THEY SAID MY ISSUE HAD TO BE ELEVATED TO A MANAGERIAL LEVEL FOR FOLLOW UP BUT I HAVE NOT HEARD BACK FROM ANYONE AS OF THIS COMPLAINT. I FIND IT TERRIBLY FRUSTRATING AND CONCERNING THAT A KNOWN PROBLEM LIKE THIS IS NOT BEING MORE AGGRESSIVELY ADDRESSED TO ENSURE MY FAMILY'S SAFETY. IF I WASN'T LIVING THIS SITUATION MYSELF I WOULD NOT BELIEVE IT - THIS IS RIDICULOUS. PLEASE HELP!!!