NHTSA Complaint #11048770 — 2014 DODGE DURANGO SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Complaint Details

ODI Number	11048770
Vehicle	2014 DODGE DURANGO
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	November 25, 2017
Date Filed	November 27, 2017
Mileage	45,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL NOISE CAME FROM THE VEHICLE. THE CONTACT NOTICED THAT THE FRONT PASSENGER HEADREST FRACTURED. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER (13401 RANCH RD 620 N, AUSTIN, TX 78717), BUT A DIAGNOSTIC TEST WAS NOT PROVIDED. THE TECHNICIAN SAW THE FAILURE AND INFORMED THE CONTACT THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600. *BF *TR

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