NHTSA Complaint #11687000 — 2014 DODGE DURANGO

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.