NHTSA Complaint #11048632 — 2012 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11048632
Vehicle	2012 FORD FUSION HYBRID
Component	STEERING
Date of Incident	October 1, 2017
Date Filed	November 27, 2017
Mileage	66,245 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHILE DRIVING ON A COUNTRY ROAD AT NIGHT, THE "SERVICE ADVANCE TRAC" WARNING AND LIGHTS CAME ON. THE NEXT MORNING, WHEN STARTING THE PARKED CAR, THE "SERVICE POWER STEERING NOW" WARNING APPEARED AND THE POWER STEERING WAS DEAD. A FEW HOURS LATER THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER WHERE THEY RESET THE COMPUTER AND TESTED IT, UNABLE TO REPLICATE THE ERROR. THEY FAILED TO MENTION THAT A RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE IS OUT BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.

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