NHTSA Complaint #11047259 — 2014 FORD F-150

POWER STEERING FAULT AND SERVICE ADVANSTRAC MESSAGE DISPLAYED ON START UP WHILE PARKED, LOST ALL POWER STEERING IN TRUCK. I TOOK TO LOCAL FORD DEALER, BOB BELL FORD, GLEN BURNIE, MD 21061. DEALER FIRST DIAGNOSED AS BAD BATTERY AND REPROGRAMMING NEEDED. I EXPRESSED I HAD RESEARCHED AND FOUND ISSUES WITH EPAS AS CAUSE, WAS ASSURED BATTERY WOULD CORRECT ISSUE. ONCE HOME THE TRUCK THREW THE SAME CODES THE FOLLOWING MORNING AND HAD LOST OF POWER STEERING. I TOOK BACK TO DEALER THAT AFTERNOON. DEALER ADVISED THEY NEEDED TO INSTALL NEW ELECTRONIC STEERING GEAR PART # EL3Z BE REPLACED WITH PART # EL3Z 3504. TRUCK IS A 2014 FORD F150 WITH ABOUT 56K MILES ON IT. I HAVE FOUND THAT THERE ARE NUMEROUS COMPLAINTS (EASY GOOGLE SEARCH) ABOUT FORDS EPAS GEAR IN THE F150 AND OTHER VEHICLES, CAUSING AN EXPENSIVE REPLACEMENT COST FOR THE ENTIRE STEERING GEAR. TO MY KNOWLEDGE THERE HAVE BEEN RECALLS ON SIMILAR IF NOT SAME PART FOR EPAS ON F150 AND OTHERS. I WOULD LIKE TO REQUEST YOUR CONSIDERATION INTO INVESTIGATING FORDS EPAS AND HOLDING THEM ACCOUNTABLE FOR A RECALL AND FULL PAYMENT OF REPLACEMENT PARTS. TOTAL OUT OF POCKET EXPENSE WAS OVER $1700, AFTER THEIR INITIAL DIAGNOSIS, REPLACEMENT OF BATTERY, REPROGRAMMING, GEAR REPLACEMENT AND LABOR. THANK YOU