NHTSA Complaint #11047012 — 2014 JEEP CHEROKEE

TRANSMISSION HAS BEEN KNOCKING VERY HARD WHEN I PUT IT INTO DRIVE. ONE DAY WHEN I STARTED MY CAR IN MY DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE STATING "SERVICE TRANSMISSION, PLACE CAR INTO PARK THEN INTO DESIRED GEAR." ONCE I PUT THE CAR INTO DRIVE, IT FELT AND SOUNDED LIKE MY ENGINE WAS GOING TO JUMP OUT OF THE CAR. I TRIED TO TURN MY CAR OFF AND RESTART IT, HOWEVER, I HAD NO SUCCESS WITH THAT. I HAVE HAD NO ISSUES AT ALL WITH MY DRIVING UP UNTIL THIS POINT. I BOUGHT MY JEEP IN DECEMBER 2013 AND THIS ISSUE OCCURRED NOVEMBER 2017. I SERVICE MY JEEP ON A REGULAR BASIS AND DO NOT DRIVE RECKLESSLY. THIS ISSUE HAPPENED ALL OF A SUDDEN. A DAY BEFORE THIS HAPPENED, I DID NOTICE WHEN TURNED MY CAR ON AND PUT IT IN DRIVE, THE TRANSMISSION DID "KNOCK" INTO GEAR A LOT MORE AGGRESSIVELY THAN NORMAL.