NHTSA Complaint #11046588 — 2011 FORD EXPLORER

MY CAR HAS ABOUT 95K MILES. CURRENTLY IT IS IN THE SHOP GETTING 2 THINGS DONE. A PART IS ORDERED FOR AIR BAG. I'VE HAD SEVERAL AIRBAG ISSUES NEEDED SERVICE. MY BIGGEST CONCERN IS THE POWER STEERING UNIT. I BOUGHT THE CAR NEW FROM DIBLASIO IN 2012 W/ ABOUT 7K MILES ON IT. I HAVE EXTENDED WARRANTY FROM FORD. SEPT 2016 THE ORIGINAL POWER STEERING UNIT FAILED AND WAS REPLACED. 14 MONTHS LATER THE REPLACEMENT HAS NOW FAILED AND IS BEING REPLACED! THE WARNING LIGHT CAME ON WHILE MY WIFE WAS DRIVING ON THE HIGHWAY. THANK GOD!!!!! THE POWER ASSIST DID NOT FAIL OR SHE COULD HAVE BEEN KILLED. WHEN I STARTED THE CAR THE NEXT TIME THERE WAS NO POWER STEERING. I HAD THE CAR TOWED TO DEALER. I NO LONGER TRUST THIS CAR. THE PS UNIT IS A CRITICAL PART OF THE VEHICLE. I HAVE NEVER OWNED A CAR THAT HAD A SIMILAR PROBLEM ONCE, YET TWICE. WITH THE SECOND TIME TAKING ONLY 14 MONTHS TO FAIL. I CALL FORD CORPORATE AND TOLD THEM ABOUT THE SITUATION AND THAT I NO LONGER TRUST THE CAR. LOOKING ONLINE, I SEE ARTICLES ABOUT A PS UNIT RECALL IN THE 2014S. I DON'T RECALL EVER RECEIVING A NOTICE ABOUT MY VEHICLE AND ONLY BROUGHT IT IN WHEN IT STARTED ACTING ODD IN 2016. FORD ASKED ME WHAT I WANTED THEM TO DO. AT THIS POINT I SAID I NO LONGER WANT THE CAR AND DO NOT WANT TO SELL IT TO SOMEONE WITH WHAT I KNOW AND FEAR. I THOUGHT FORD SHOULD BUY IT BACK FROM ME AT A REASONABLE PRICE AND I WILL GET A DIFFERENT VEHICLE. I WAS PUT ON HOLD FOR SHOW AND THE PERSON CAME BACK AND SAID THEY WERE SORRY THERE IS NOTHING THEY CAN DO AND THAT ANY TIME THERE IS A PROBLEM I SHOULD BRING IT TO THE DEALER. I AM DISGUSTED WITH FORD AND I DON'T KNOW WHAT MY OPTIONS ARE. I NEED HELP PLEASE. I FEAR ANYONE DRIVING THIS CAR ONCE I GET IT BACK TOMORROW.