NHTSA Complaint #11046548 — 2013 FORD EXPLORER

FOR THE LAST 4 MONTHS I HAVE BEEN SMELLING EXHAUST WHEN I DRIVE WITH THE AC OR HEATER ON. I TOOK THE CAR INTO FORD FOR AN INSPECTION IN OCTOBER, AND WHILE THEY 'COULDN'T FIND ANYTHING WRONG', THEY DID QUOTE ME FOR $1,400 TO FIX WHAT MIGHT BE THE PROBLEM. THEY ALSO ASKED IF MAYBE I WAS JUST SMELLING OTHER FUMES WITH THE WINDOWS DOWN. I TOOK THE CAR TO A PRIVATE MECHANIC WHO INSPECTED IT AND SAID IT WASN'T SAFE TO DRIVE AND THAT FORD SHOULD BE COVERING THIS. I JUST CALLED THE DEALERSHIP ON 11/16/17 TO TRY AND GET AN APPOINTMENT FOR THE CUSTOMER SATISFACTION PROGRAM (17N03). THEY TOLD ME THEY WILL NOT BE GETTING PARTS IN FOR ANOTHER MONTH. THIS IS NOT ACCEPTABLE! I AM DRIVING MY 3-YEAR-OLD AROUND IN THIS CAR, WITHOUT THE HEATER ON TRYING TO MINIMIZE THE FUMES. MEANWHILE FORD IS TELLING ME THAT THE MEDIA HAS BLOWN THIS OUT OF PROPORTION AND ONLY POLICE VEHICLES SHOULD BE GETTING THE FIXES.