NHTSA Complaint #11043483 — 2016 VOLKSWAGEN CC

THERE HAVE BEEN 3 INCIDENTS IN WHICH MY VEHICLE SUDDENLY, WITHOUT WARNING SHUTS DOWN (ABSOLUTELY NO POWER) WHILE I AM DRIVING ON THE HIGHWAY, APPROXIMATELY 30 MPH. I WAS FORTUNATE THAT THERE WAS SIGNIFICANT TRAFFIC AND THE VEHICLE HAD ENOUGH MOMENTUM TO GET TO THE EMERGENCY LANE. I PLACED THE VEHICLE IN PARK AND LET IT SIT FOR APPROXIMATELY 3 TO 5 MINUTES. I THEN PUSHED THE START BUTTON AND IT STARTED WITHOUT INCIDENT. I TOOK THE VEHICLE TO RIVERSIDE VOLKSWAGEN WHERE THEY CONDUCTED A DIAGNOSTIC CHECK AND STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. AFTER INFORMING THEM OF THE SAFETY RECALL, THEY SAID THERE WAS NOTHING THEY CAN DO AND DECLINED TO PROVIDE ME WITH A LOANER VEHICLE. THE SERVICE REPRESENTATIVE COULD NOT CONFIRM OR DENY IF THE ISSUES REPORTED WERE RELATED TO THE SAFETY RECALL. I THEN CONTACTED THE CUSTOMER RELATIONS OFFICE TO REQUEST FURTHER ASSISTANCE; HOWEVER, THEY SAID THERE WAS NOTHING THEY CAN DO AND I HAD TO WAIT UNTIL THE RECALL WAS RELEASED. I DO NOT HAVE AN ALTERNATE VEHICLE TO USE AND I COMMUTE A MINIMUM OF 80 MILES A DAY TO GO TO WORK. MY HUSBAND IS RECOVERING FROM A HEART SURGERY AND I HAVE A 2 YEAR OLD GRANDDAUGHTER, WHO ARE CONSISTENTLY INSIDE THIS VEHICLE. I AM IN SERIOUS FEAR FOR MY SAFETY AND THAT OF MY FAMILY'S. EVERYDAY I GO TO WORK, I FEAR I WILL BE REAR ENDED AND IT IS FRUSTRATING NOT KNOWING HOW LONG I WILL CONTINUE TO ENDURE THIS RISK, AS I WAS TOLD THE RECALL WILL BE ON HOLD FOR AN UNKNOWN PERIOD OF TIME. PLEASE HELP!