NHTSA Complaint #11042655 — 2015 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11042655
Vehicle	2015 FORD FUSION
Component	STEERING
Date of Incident	October 23, 2017
Date Filed	November 2, 2017
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2015 FORD FUSION. BEFORE STARTING THE VEHICLE, IT WAS DISCOVERED THAT THE STEERING WHEEL WAS EXTREMELY LOOSE AND WOULD PHYSICALLY MOVE APPROXIMATELY 1 TO 2 INCHES IN EITHER DIRECTION. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER (LAKE FORD IN LEWISTOWN, PA) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL BOLTS WERE FAULTY AND DID NOT HAVE THE PROPER TREAD TO SECURE THE STEERING WHEEL IN POSITION. THE FAILURE WAS REPAIRED BY REPLACING THE BOLTS AND APPLYING A TREAD LOCK ADHESIVE TO THE BOLTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

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