NHTSA Complaint #11042173 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 10 MPH, THE ALTERNATOR WARNING INDICATOR ILLUMINATED. SOME PEDESTRIANS NOTICED SMALL FLAMES UNDER THE HOOD OF THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE AND THE PEDESTRIANS EXTINGUISHED THE FLAMES WITH WATER. THE CONTACT OBTAINED ASSISTANCE TO HAVE THE VEHICLE PUSHED TO HER HOME. THE VEHICLE WAS LATER TOWED TO THE NORTHTOWN CHRYSLER JEEP DODGE RAM DEALER (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150; 716-692-7000) WHERE IT WAS DIAGNOSED THAT THE STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE THEN SHOWED A CODE INDICATING "MISFIRE CYLINDER 4" WHILE AT THE DEALER. THE CONTACT RECEIVED A CALL FROM THE DEALER STATING THAT THE FAILURE (INCLUDING THE FLAMES UNDERNEATH THE HOOD) RECURRED. THE DEALER EXTINGUISHED THE FLAMES AND DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO INFORMED THE CONTACT THAT THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 32565723; HOWEVER, THE MATTER HAD NOT BEEN RESOLVED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,188. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.