NHTSA Complaint #11041965 — 2012 CHEVROLET EQUINOX

WE RECEIVED A "SATISFACTION" LETTER REGARDING THE OIL CONSUMPTION AND STABILITY LIGHT ON THIS VEHICLE. THE ENGINE BURNS OIL CONSTANTLY AND THE 2D CYLINDER MISFIRES DUE TO THIS. THE CAR HAS GONE INTO "LIMP" MODE SEVERAL TIMES AND WHEN IT DOES IT IDLES EXTREMELY HIGH AND WE HAVE TO TAKE THE WATER OUT OF THE RESERVOIR AND CHANGE THE SPARK PLUG IN ORDER FOR THE CAR TO "RESET". THIS IS NOT A "SATISFACTION" ISSUE; IT'S A SAFETY ISSUE AND WHEN I ADDRESSED THIS WITH CHEVY I WAS TOLD BECAUSE MY CAR HAS OVER 150K ON IT THAT IT DOES NOT QUALIFY FOR THE FIX OR REIMBURSEMENT. IF THIS WAS TRULY A SATISFACTION ISSUE I WOULD AGREE, HOWEVER A CAR THAT ROUTINELY GOES INTO "LIMP" MODE, IDLES EXTREMELY ROUGH AND BURNS OVER A QUART OF OIL EVERY WEEK QUALIFIES AS A SAFETY ISSUE TO ME. THIS PAST WEEKEND I HAD MY DAUGHTER AND GRANDDAUGHTER IN MY CAR ABOUT 1 HOUR FROM THE HOUSE WHEN IT HAPPENED AGAIN. IF TOOK ALMOST 2 HOURS TO GET HOME AND WHEN MY HUSBAND LOOKED AT THE CAR HE'S NOT SURE HIS "STANDARD" FIX WILL WORK THIS TIME AND WE'RE NOW FACED WITH AN UNEXPECTED PURCHASE OF EITHER A NEW CAR OR BEING REQUIRED TO SPEND SEVERAL THOUSANDS OF DOLLARS FOR A NEW ENGINE. THIS GOES BEYOND ANY SATISFACTION ISSUE THAT I'M AWARE OF AND HAVING TO DRIVE LESS THAN 40 MILES AN HOUR TO GET HOME IN BAD WEATHER WITH MY DAUGHTER AND GRANDDAUGHTER, WHO IS 18 MONTHS OLD IS SAFETY, NOT SATISFACTION. I DO HAVE THE LETTERS FROM CHEVY AND MY RESPONSE IF YOU ARE INTERESTED IN REVIEWING. THANK YOU