NHTSA Complaint #11041342 — 2015 FORD EXPLORER

5/27/2016, WE UNKNOWINGLY PURCHASED OUR 2015 FORD EXPLORER. SINCE THEN WE HAVE EXPERIENCED A NUMBER OF ISSUES WITH THIS VEHICLE. THE FIRST MAJOR ISSUE IS EXHAUST FUMES, GASES ENTERING INTO THE CABIN OF THE VEHICLE WHILE DRIVING AND UPON ACCELERATION. SECOND, 8/25/17, THIS VEHICLE LOST ALL OF ITS FUNCTIONS (BRAKES,STEERING) WHILE I WAS OPERATING THE VEHICLE ON A BUSY STREET WITH MY CHILDREN IN THE CAR. I HAVE MADE THE DECISION THIS VEHICLE IS UNSAFE TO OPERATE AND IS AN ACCIDENT WAITING TO HAPPEN. I HAVE STOPPED PUTTING MY CHILDREN IN THE CAR BECAUSE OF THE FACT THAT IT IS MAKING US ILL AND I AM SCARED. WE HAVE EXPERIENCED HEADACHES, NAUSEA, LETHARGY, NOSE BLEEDS, STOMACH ISSUES FOR A PROLONGED PERIOD OF TIME. WE HAVE BEEN ILL MORE OFTEN THAN NOT. I FEEL THIS VEHICLE IS SILENTLY AND SLOWLY HURTING US. I AM SO FRIGHTENED OF WHAT IT HAS DONE TO US LONG TERM. IT'S ON A DAILY BASIS THAT WE EXPERIENCE THE STRONG FOUL ODOR AND SMELLS OF EXHAUST FUMES AND GASES ENTERING INTO THE CABIN. I CANNOT SAY ENOUGH HOW BADLY IT SMELLS OF EXHAUST. I DO NOT USE THE A/C OR HEATER BECAUSE I AM SO FEARFUL OF WHAT COULD HAPPEN TO MYSELF OR MY FAMILY WITH THE WINDOWS CLOSED. THIS IS ON A DAILY BASIS. 8/28/17, I CONTACTED FORD. I SPOKE WITH A REPRESENTATIVE IN CUSTOMER RELATIONS ABOUT EVERYTHING WE WERE EXPERIENCING WITH THE VEHICLE. THEN WAS TRANSFERRED TO A MANAGER WHO TOOK MY VIN# WHILE MAKING NOTATIONS. IN RETURN I WAS GIVEN A CLAIM # AND TOLD SHE COULD NOT PROVIDE ME WITH ANY INFORMATION ABOUT MY VEHICLE ONLY THAT THERE WAS AN INVESTIGATION BEING CONDUCTED AND, SHE WAS SORRY. TWO MONTHS LATER, I HAVE YET TO RECEIVE ANY INFORMATION FROM FORD. SADLY, I'VE HAD TO RESEARCH ON MY OWN AND FOUND ONLY A SERVICE BULLETIN, TSB 14-0130. AS A CONSUMER I AM RUNNING OUT OF OPTIONS. THE VEHICLE ITSELF IS PROOF. THE NEXT STEP SHOULD BE A RECALL, NOT ME HAVING TO OBTAIN AN ATTORNEY.