NHTSA Complaint #11040776 — 2015 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11040776
Vehicle	2015 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	October 28, 2017
Date Filed	October 28, 2017
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE DEALERSHIP ATTEMPTED TWO SOFTWARE UPDATES AND TOLD ME THEY COULDN'T FIX IT WHEN I WENT BACK THE THIRD TIME FOR THE TRANSMISSION NOT SHIFTING PROPERLY. I ALSO HAD A CLUNKING NOISE IN THE FRONT END THAT WAS FIXED WITH THE NOISE RETURNING SHORTLY AFTER THE WARRANTY EXPIRING. THE VEHICLE CONTINUES TO MISS DOWNSHIFTS AND DOES NOT SHIFT PROPERLY WHEN TRYING TO ACCELERATE.

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