NHTSA Complaint #11040441 — 2002 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11040441
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	August 11, 2017
Date Filed	October 27, 2017
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS DETACHED. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC WHO STATED THAT THE MANUFACTURER DISCONTINUED THE PART. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE SUN ROOFS WERE DISCONTINUED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

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