NHTSA Complaint #11039448 — 2002 TOYOTA SEQUOIA

IN 2002, I COMPLAINED OF RUST RAPIDLY ACCUMULATING ON THE VEHICLE. I WAS TOLD BY THE DEALER THAT RUSTPROOFING CAME ON THE VEHICLE AND THEY WOULD REACH OUT TO TOYOTA DIRECTLY TO GET AN EXCLAMATION. THEY INFORM ME THAT TOYOTA CONFIRMED THAT STATEMENT THE RUSTPROOFING WAS PROVIDED. IN 2013, I RECEIVED WHAT WAS CALLED THE 'LIMITED SERVICE CAMPAIGN' STATING THAT THE INCORRECT RUSTPROOFING WAS APPLIED TO THE VEHICLE FOR COLD WEATHER STATES THAT USE SALT IN THE WINTER. AT THAT TIME WAS SEVERE CORROSION IN THE BODY THAT WAS SEPARATING FROM THE FRAME. I WROTE A LETTER TO TOYOTA CEO AND THE US OFFICE INTERCEPTED THE LETTER TO COMMUNICATE WITH ME. I REQUESTED THE REPLACEMENT OF MY VEHICLE FROM TOYOTA. IN 2017, I WROTE A LETTER TO THE CEO'S OFFICE IN JAPAN AND THE MATTER WAS SENT BACK DOWN TO THE SAME OFFICE IN THE US. THERE IS SEVERE CORROSION ALL OVER THE BODY RUST BREAKING THROUGH CORRODING ALL COMPONENTS. TOYOTA THEN REQUESTED ALL RECORDS RELATED TO REPAIRS ASSOCIATED WITH VEHICLE. I WAS SENT A DENIAL TO MY REQUEST FOR ANOTHER VEHICLE WITH A SUGGESTION TO COMMUNICATE TO NATIONAL CENTER FOR DISPUTE SETTLEMENT BUT WAS NOT RETURN THE DOCUMENT COPY HIGHLIGHTING THE DETERMINATION OF DAMAGE AS A RESULT. I'M VERY DISSATISFIED AND CONCERNED WITH THE WAY THIS WAS HANDLED BECAUSE I INFORMED TOYOTA DURING THE FIRST-YEAR OWNERSHIP OF THE PROBLEM, TOLD 11 YEARS LATER THAT I WAS CORRECT, AND THEN TREATED AS IF I'M TRYING TO GET SOMETHING OUT OF THE COMPANY AFTER I HAVE BEEN A CUSTOMER OF TOYOTA FOR OVER 25 YEARS. EVERY COMPONENT EXPOSED TO THE AIR OUTSIDE OF THE REPLACED FRAME ROTTING AWAY AND HAS CAUSED SIGNIFICANT REPAIR BILLS IN DAMAGE. THE FILE(S) THAT I'M GOING TO UPLOAD DOES NOT INCLUDE ALL REPAIR BILLS BECAUSE OF THE FILE SIZE LIMITATION BY YOUR SITE. I'M AVAILABLE FOR DISCUSSION AND WILL SUBMIT ADDITIONAL RECORDS IF REQUESTED.